This video provides an overview of the ability to create Global Configuration links in the web client of version 7.0.2 of Engineering Workflow Management.
Categories
Self-Enablement Resources
The following lists a variety of ancillary sources of information to enable the “self-learner” IBM InfoCenter and LibrariesMaster list of all IBM InfoCenters. InfoCenters offer online help for various IBM products. This URL will take you to the master index of all IBM InfoCenters. http://www.ibm.com/support/publications/us/library/#software
Jazz productsOnline library for our Jazz-based products that covers podcasts, presentations, tech tips educational videos, and how-to videos for the JAZZ-based products. And don't forget to check out the JAZZ FORUM (https://jazz.net/forum). http://jazz.net/library/
Youtube:
Subscribe to these YouTube Channels to keep up with some of the latest innovations coming to you from IBM Engineering, Case studies, demos, and “how-to” videos:
IBM Engineering End-user Enablement
IBM Jazz
Applied Model-Based Engineering
IBM Engineering Events
Several years of web sessions covering the IBM Engineering Lifecycle Management platform, to serve as online self-enablement sessions:
Self-Enablement Datasheets with lots of recordings.Documentation on DOORS, Workflow/RTC, Test Manager/RQM, Rhapsody, and more
Other portals that offer information on IBM products and documentation IBM Demo (Product demos) – https://www.ibm.com/demos/
IBM Training and Skills Solutions (Training and certification) – https://www.ibm.com/training
Knowledge Center (Product documentation) – https://www.ibm.com/support/knowledgecenter
IBM Cloud (Cloud product documentation) – https://cloud.ibm.com/docs
IBM Developer (Developer focused portal) – https://developer.ibm.com/
IBM Redbooks (Solutions and how-tos) – http://www.redbooks.ibm.com/
IBM Support Community: Requesting access and managing authorized support contacts video course (https://learn.ibm.com/course/view.php?id=4720) with short videos on these topics:- Create an IBM ID
– Requesting access to your company's IBM Support account
– Administrators: Managing your IBM Customer Number (ICN)
– Introducing the IBM Support Community: Open and manage cases
– Introducing the IBM Support Community: Search
– Introducing the IBM Support Community: Forums As we transition to the new IBM Support Community at https://www.ibm.com/mysupport you might have questions about the different capabilities available to users in the community and how their access to those capabilities can be managed. • Review all your existing authorized support contacts, change their role or remove their access.• Add a new support contact and grant them a role (you need to know their IBMid, usually their email address).• Maintain rules to automatically approve self-nomination requests from users with an email address in a specific internet domain.• Review pending requests not automatically approved and decide whether to grant or reject the user's request.
Categories
Getting Support from IBM
Opening a Support Case:
The quickest way to open a Case is through the online SUPPORT COMMUNITY (https://www.ibm.com/mysupport/) that can be found on your personalized IBM support portal. This requires an IBMid and password which you get with an active IBM.com account. HERE (https://www.ibm.com/support/pages/create-active-my-ibm-account) are the instructions to create an IBM.com account. How to Open a Case (https://www.ibm.com/mysupport/s/article/How-to-open-a-case) will guide you on the options of opening cases.
Contact IBM support through the Support number 800-426-7378
All that is needed to open a Case is the IBM Customer Number (from above) Case Severity and response goals
Official 5-Step case escalation procedure: Here is a link to the latest version of IBM Support Guide, https://www.ibm.com/support/pages/node/733923 (see paragraph “Escalate a case”) We believe IBM Support is “Best of Breed.” If at any point in our service process, you feel we are not meeting our commitments to you, as outlined in this handbook, you may call our attention to this problem by doing one or all of the following:
- Be certain to explain the business impact of your problem to the service representative
- Raise the Severity Level of the problem
- Ask to speak to the person’s manager – Escalations to an IBM manager will receive prompt attention and management focus. You can find contact numbers for your geographic area in the IBM Directory of worldwide contacts (https://www.ibm.com/planetwide/).
- Ask for a “Duty Manager” – The Duty Manager or field manager will work with our technical staff to ensure your request is being handled appropriately.
- After allowing the Duty Manager time to make an impact, if further escalation is required then open a Complaint or nominate as a Critical Situation (“CritSit”), if warranted, by asking any member of your IBM Client team to do so on your behalf.
In this video IBM Engineering Technical Specialist Andy Lapping covers some of the improvements that have been made to the Rhapsody model browser over the last few releases.
IBM Engineering Systems Design Rhapsody always adds standard type definition packages which are used for model execution, simulation and code generation. These packages can’t be removed, but you can hide them if they bother you.
If you want to learn more about data types and how you can define and use your own types you can also check this valuable Techletter from Willert: https://evocean.shortcm.li/DataTypes