Canada, New York, and the Journey Between Them
On Independence Day, I reflected on the years New York shaped my life and the home I’m grateful to have in Canada.
Tag: Leadership
Happy Canada Day
A Canada Day note of gratitude for the colleagues, clients, and partners helping solve meaningful challenges together.
Reports Tell You What Happened. Gemba Tells You Why.
Metrics show patterns; conversations with customers, partners, and teams help leaders understand what is behind them.
Feedback Is a Gift: How Leaders Can Turn Insight into Improvement
Positive feedback shows what is working. Difficult feedback can reveal a blind spot. Leaders build trust when they listen without rushing to defend, then close the loop with action.
IBM at 115: Innovation Is a Practice of Reinvention
From tabulating technology to AI, IBM’s history is a story of reinvention shaped by people, ideas, and changing needs.